Hotel Policy

FREE AIRPORT PICKUP

Please note that the guests can request for a complimentary airport transfer from the international airport by submitting their flight details at least 48 hours in advance.

RATES AND DEPOSIT

  • The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
  • In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.

CHECK-IN AND CHECK-OUT TIME

  • Check-in time is from 14:00pm and check-out time is by 12:00 Noon.
  • Passport is required at check-in.

EARLY ARRIVAL AND LATE DEPARTURE

  • Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel’s Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
  • Late check-outs are available on request subject to room availability and occupancy level.
  • Please check with the Hotel’s Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.

CREDIT CARD CONFIRMATION

  • A valid credit card is required for all reservations to secure your reservation.
  • Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
  • The Hotel accepts Visa, Mastercard, American Express, China Union Pay and JCB credit cards.

CANCELLATION POLICY

  • Cancellation of and/or amendments to your reservation must be made 72 hours prior to your arrival date.
  • Cancellation, No Show or amendment made within 72 hours of arrival will incur a cancellation fee of total room charge (inclusive of any applicable prevailing government tax).

CHILD BREAKFAST CHARGE

  • All rooms and suite rates do not include child breakfast charge. Child breakfast charge is applicable for any child between 6-12 years old. Breakfast for children 5 years and under is free. Child breakfast is chargeable to guest account at walk-in price upon consumption.

GENERAL PROVISIONS

  • By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.
  • The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
    Any reservation made through with debit card or invalid credit card shall be cancelled by the hotel.
  • The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
  • The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.

 

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.